Clear answers before you order

Yes. The customizer is designed for personal photos and original artwork. Use the highest-resolution original file available and make sure you have permission to print it.

Yes. You can add names, dates, messages and other text while creating the design.

Available print areas depend on the selected product. Supported products can be customized on the front, back or both sides.

Start with the original image rather than a screenshot or downloaded preview. Avoid heavily compressed files and check small text carefully in the design preview.

Complete the design first. The next step lets you choose the quantity needed for each available size before reviewing the order.

Use the Size & Fit Guide and the verified chart shown for the selected product. Measurements can vary between apparel styles.

Screen settings and fabric batches can make colors appear slightly different. Color swatches are a guide, while the product description identifies the selected color.

Yes. COOZEBRA supports single-item custom orders as well as multiple sizes and quantities.

The product, print sides, quantity and any selected services can affect the total. Review the complete price before continuing to Shopify checkout.

When verified quantity pricing applies, the savings and order total are shown before checkout. The cart total is the final pricing reference.

Contact support as soon as possible. Because custom items move into production, changes or cancellations are not guaranteed after an order is accepted.

Production and carrier transit are separate stages. Review the current Shipping & Delivery policy before ordering, especially when the item is needed for a specific date.

Tracking is sent to the email used at checkout when it becomes available. You can also use your Shopify customer account to view order information.

Contact support immediately with the order number and correct address. An address cannot always be changed after production or carrier processing begins.

Use the support form with your order number and a clear description. If requested, provide clear photos so the production or shipping issue can be reviewed.

Contact support with the order number and clear photos. Issues caused during printing or fulfillment are handled under the Returns & Print Issues policy.

Personalized items are made from the selections approved before checkout. Review the size, garment color, spelling, placement and print sides carefully. Seller-caused issues are handled separately under the refund policy.