Return & Refund Policy

COOZEBRA Return and Refund Policy

Welcome to COOZEBRA, where every product is crafted with your unique touch in mind. We value your satisfaction and urge you to review our return and refund policy for a smooth experience.

Return Eligibility

  • Customized Products: Given the personalized nature of our products, returns are generally not accepted, except in specific circumstances outlined below.
  • Quality Issues: If your product has any quality issues, we are committed to offering a full refund.
  • Shipping Damages or Loss: In the unfortunate event of your item being damaged or lost during transit, you are entitled to a full refund.

Return Procedure

  • Timeframe: Please contact us within 7 days of receiving your product at coozebra03@outlook.com if you encounter any of the above issues.
  • Evidence Submission: Provide photographic or other forms of evidence to support your claim.
  • Refund Approval: After we confirm the issue, your refund will be processed.

Fees and Charges

  • Shipping Costs: COOZEBRA will bear any shipping costs incurred due to returns resulting from quality issues or shipping errors.
  • No Additional Fees: There are no hidden fees or charges for processing returns and refunds.

Refund Processing

  • Timeframe: Refunds will be processed within 7 business days following issue confirmation.
  • Refund Method: The refund will be issued to the original payment method used during the purchase.

We aim to make your experience with COOZEBRA as seamless and satisfying as possible. Please don't hesitate to contact us with any queries or concerns regarding our return and refund policy.